All posts by Tracy Brown Hamilton

SBE graduates bring AI to customer service with e-bot7

SBE graduates bring AI to customer service with e-bot7

Not long ago, artificial intelligence (AI) and chatbots, computer programs that can simulate actual human conversations, were the stuff of science fiction. Today, however, companies such as Munich-based e-bot7, co-founded by SBE graduates Fabian Beringer (BSc in International Business) and Xaver Lehmann (MA in Finance) are using this technology to help customer service departments in companies to handel queries more efficiently.

‘It’s up to you': SBE graduates change the way schools talk with children about cyberbullying

‘It’s up to you': SBE graduates change the way schools talk with children about cyberbullying

Teaching children a moral code when it comes to their behaviour and treatment of others online is a challenge for teachers who don’t have experience with social media or understand young people’s usage of it, which in turn can lead to ineffective approaches to discussing the issue of cyberbullying in schools. This was the discovery of SBE graduate Joerie Nijhuis who, together with fellow SBE graduate Tom Peeters, developed the online educational programme “It’s up to you”.

‘A Second Chance for Europe’: Prof Jozef Ritzen offers solutions to anti-EU feelings

‘A Second Chance for Europe’: Prof Jozef Ritzen offers solutions to anti-EU feelings

The rise of populism and discontentment with globalisation has made the European Union seem steadily vulnerable, not only with extreme actions such as the Brexit vote but in more subtle ways, as individuals increasingly feel discontentment with how society is organised and run. To help understand and also counter these ‘anti’ feelings, Jozef Ritzen—honourary professor at Maastricht University among many other distinguished titles—has edited a new book, ‘A Second Chance for Europe.’

What might the UK election mean for Brexit? Prof Luc Soete argues in favour of the EU

What might the UK election mean for Brexit? Prof Luc Soete argues in favour of the EU

The signing of the Maastricht Treaty marked the first step towards the establishment of the European Union (EU) as we know it today. Now, 25 years later, it is time to take stock. Has the EU lived up to expectations? Is it up to the task of addressing the problems of our time – the euro crisis, the refugee crisis, Brexit and rising anti-European populism, with Trump as just the latest variation on this theme? Has the ideal of an integrated Europe become obsolete? If it were up to Luc Soete, professor of International Economic Relations, Brussels should be given more power.

Learning at the workplace for auditors

Learning at the workplace for auditors

Therese Grohnert, PhD candidate at Maastricht University, wanted to know why audit firms sometimes form insufficiently supported judgements on their clients’ financial statements. Over the past years, these firms regularly received bad publicity because of insufficiently supported judgements. She examined the judgements of 252 auditors and discovered that only one third of those were sufficiently founded. Grohnert presented these results to the involved audit firms and succeeded in convincing them of the solution: learning at the workplace. The auditors received her advice with great professionalism and relief.