In the spotlight: Drs. Micole Smits, coach and trainer

micole 

My name is Micole Smits. I was born 47 years ago in Tanzania, where my father used to work as a doctor. I am married with five children. I have two master’s degrees, in Spanish Language and Literature and in Business Communication, and I am a certified trainer and coach.

Trainer and coach

I have been affiliated with Maastricht University School of Business and Economics (SBE) for over ten years. We share a common vision on leadership and change management. I also find it inspiring to work in an academic setting. Since 1993 I also run my own consultancy business, Koraal Consulting. I advise organisations in the fields of internal communication and change processes, with a focus on human interaction in work relationships, teams and organisational systems.

I am involved in various programmes and courses of the Postgraduate Education department, for instance as a teacher and coach in the Leadership Development training of the Modular Executive MBA. I am also lead teacher of the Management Essentials courses in Change Management and Effective Leadership, which are open enrollment courses for professionals and (future) managers. I also develop and implement customised programmes for organisations and teams. Finally, I am involved in coaching trajectories, which we provide both to individuals and to teams and organisations.

From theory to practice

One of the tailor-made programmes is a nine-month change management trajectory. The programme consists, among others, in training days where participants start working on their own situation, and of individual consultations. Participants are constantly busy with their own change process. They get insights not only in the change process but also in the role they play in it. This is precisely what differentiates our approach in all our programmes. The concrete added-value of the training arises from the application of the theory to the participants’ own practical cases.

Dealing with complex human relationships 

I am extremely interested in people and human interaction. How do we function? Which convictions drive us? This comes from my background in training and coaching. I am a Certified Coach in Organisation and Relationship Systems (ORSCC) and a Certified ICF Professional Coach, which can only be obtained after a minimum of 750 hours of coaching experience.

Organisation and Relationship Coaching System (ORSC) is a coaching model that looks beyond the relationship with yourself, your goals and/or your work, and operates in the relationship sphere between people, the collective consciousness or the company culture. It is a kind of third-party entity that exists between the various individuals. This coaching model looks at the often complex human relationships within groups, teams and organisations. Relationships are the pivotal points within organisations, and they can make or break everything. For an organisation, the key to success is the ability to connect people. Managers play an essential role in this process.

Change management

Change processes are often much more complicated than managers would like. On paper it all looks quite easy: this is where we are, that is where we want to go to, and this is how we can get there. But in practice it is not such an easy process, because we are dealing with individuals and teams who have their own views and interpretations of the world. This makes it enormously complicated. A manager must be able to empathise with his or her staff. This does not mean being soft, and it is precisely what gives the best result.

I recommend every manager to read the book Doorbreek de cirkel – hoe managers onbewust verandering blokkeren (Breaking the circle – how managers unconsciously block change) by Arend Ardon, an organisational psychologist and business expert specialised in change management.

By Postgraduate Education

 

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