Introducing the Service Science Factory

Five years ago the German government took the brave decision to support the service industry. Considerable amounts of subsidies and support were transferred to companies, research institutions and higher education. This year the Dutch Ministry of Economics followed with a programme on Service Innovation and ICT.

Germany, as a manufacturing nation, took the lead in Europe, where the service sector accounts for 70% of the gross domestic product and approximately the same percentage of all employees work in this sector. This even neglects the continuing trend toward the “tertiarization” of the industrial sector. More and more companies in the industrial sector are offering complementary and stand-alone services or are providing customer-oriented solutions with a predominant portion of services.

The Maastricht University Service Science Factory recently started. It brings together multiple stakeholders to collaborate on the development of innovation and knowledge in this area. Food for thought in (or before) the upcoming Summer holidays!

Jos Lemmink, Dean

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